| PRICING - All prices are in UK British Pounds Sterling and are inclusive of V.A.T. @ 17.5% |
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| MAKING A PURCHASE - Making a purchase is simple - just browse our catalogue and click the "buy" button on any items that you wish to purchase to put them in the shopping basket. To view your selection at any time click on the "view basket" button that can be found at the bottom of any catalogue page. After you have finished your selection, click on "view basket" button and you will be able to proceed to checkout where you will be asked to fill in a form with some personal details and your selected payment method. You can make changes to your basket contents via the "view basket" button. |
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| PAYMENT - We accept personal cheques, banker's drafts, postal orders, Paypal and debit/credit cards. We accept Solo, Switch, Mastercard, Delta and Visa. |
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| REMITTANCE TERMS - All goods must be paid for in full at time of order. Where a cheque, postal order or bankers draft are to be sent as payment for an order, the order will not be processed until cleared payment is received. In the case of large value orders, a deposit may be accepted with the order with the balance being paid when the goods are ready for despatch. |
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DELIVERY CHARGES - Delivery charges are added automatically by the shopping basket system. The order total including delivery will be shown during checkout.
Orders to mainland UK addresses* will be subject to a one off delivery charge of £12.00.
Delivery to all other destinations will be charged at cost. We will contact you via email after you have placed an order to discuss delivery options. If you would like a delivery quote before you place an order, please contact us giving us a description of the item/s you wish to purchase.
We always endeavour to keep the cost of shipping to a minimum so if you order is below £45.00 and the item is small we can usually send it by post at a much reduced price. If you would like a P&P quote before you order please email or phone us.
*Excludes some areas of Scotland where a surcharge may apply. Please contact us if you would like a shipping quote before you order. |
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| DELIVERY SCHEDULE - Most goods can be dispatched from stock for next day delivery. |
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| PERFORMANCE - Except in the case of custom-made items, and unless the parties agree otherwise,we shall perform the contract within a maximum of 30 days beginning with the day after the day you sent your order to us. In the unlikely event that the 30 days expires we shall inform you with the option to cancel and be reimbursed any sum paid by or on behalf of you under or in relation to the contract to the person by whom it was made. We are not liable for any external costs you may incurr as a result of receiving late, incorrect or damaged goods. |
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DELIVERY PROCEDURE - We will endeavour to inform you, usually by email on the day of despatch, that your order has been sent so that you can make any neccessary arrangements to receive the parcel. Delivery will be by UPS and your parcel will need signing for unless instructed by you to leave unsigned for*. Deliveries are performed only once per consignment between 9am and 6pm Monday to Friday inclusive. Please make arrangements for someone to be there to receive the parcel if you are not going to be home. If there is no-one home the private carrier may leave a card including their contact details for you to arrange collection from a local depot. Royal Mail will leave a note informing you there is a parcel at your local Post Office.
If the private carrier company leave a card and return the parcel to their depot they will keep it there for 5 working days while they wait for contact from you. When the 5 working days has expired the parcel will be returned to us. If we receive back a parcel via Nightspeed/TNT we will email you to ask if you would like re-delivery of the parcel at your own cost.
* UNATTENDED DELIVERY - Where we are instructed by you to leave a parcel unattended and unsigned for (eg when left in the garage, greenhouse, behind fence etc) we will not be liable for any loss or damage that may occur once the goods have been left. |
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| BACK ORDERS - If your item is not in stock, we will back order it for you. In the event that goods are out of stock or not available to be delivered within the 30 day contact period we may send substitute goods equal to or better quality and value to the original goods ordered. |
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| RETURNS - Please check your order as soon as it arrives or within 3 days maximum. Should any item be delivered incorrectly or in a damaged condition please notify us immediately and return the goods to us at 3 Highland Place, Aberdare, S.Wales, within 7 days of receipt with all original packaging included. We are not liable for any external costs you may incurr as a result of receiving incorrect/damaged goods. Depending on which is appropriate we will either replace the goods and refund the cost of the return or refund both the cost of the goods and the cost of the return . |
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| FAULTY GOODS - Please inform us in writing, by post or by email, immediately the fault is first noticed. Return the item to 3 Highland Place, Aberdare, S.Wales including your name, address and the reason for the return. The item will then be inspected and if found to be faulty, a full refund for the goods and postage costs incurred for the return will be made. If the goods are found not to be faulty they will become available for re-delivery at the standard delivery cost or collection from our premises. |
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| PRIVACY POLICY - We do not disclose customer information to any third parties except in order to arrange a delivery relating to an order you have placed. Cookies are used on this shopping site but only to keep track of the contents of your shopping cart once you have selected an item. We will only collect the personal information that is necessary to complete your order. We will not collect or request any other personal information from you. We will not send any email to you or telephone you without your consent, other than where connected with a current order, i.e to advise of delivery dates, backorders etc. |
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| COMPLAINTS - All complaints will be dealt with as soon as they are received and a reply will be made within 5 working days by the same method as that used to convey the original complaint. Our reply will outline any action or remedy that we can make to satisfy your grievance. If a remedy cannot be found immediately we will keep you informed as to progress towards a workable solution that is satisfactory to both parties. If after 21 days we cannot resolve the complaint then, where applicable, a full refund will be made. Where the complaint refers to our quality of service then we will address the problem with immediate effect, where possible, and will inform you of any action we have taken to ensure the problem does not re-occur. We aim to provide a fair and effective remedy to all complaints which will be treated in the strictest of confidence. |
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RIGHT TO CANCEL: Except in the case of custom-made goods orders may be cancelled up to 7 working days starting the day after completion/receipt of the order. Cancellation notices must be received in writing by email, fax or post clearly stating the order details and within the 7 day period. Goods must then be returned in a new, unused condition at your own risk and cost within 10 working days starting the day after the completion/receipt of the order. A full refund less the cost of the original delivery will be made as soon as possible after the goods are received back and in any event within 30 days.
Where goods are not returned within the 10 working day period but within a 21 working day period, a full refund less the cost of the original delivery and a 25% handling fee will be made as soon as possible after the goods are received back and in any event within 30 days.
Cancelled orders that are not returned to us within 21 working days must be kept in good, safe condition and made available to us for collection. Where collection of the goods has been arranged by us, a full refund less the cost of the original delivery, the cost of the collection/return and a 25% handling fee will be made as soon as possible after the goods are received back and in any event within 30 days.
Where the original delivery is refused at the door by the customer and returned by the carrier that made the original delivery, a full refund less the cost of the original delivery and the return delivery will be made as soon as possible after the goods are received back and in any event within 30 days.
Cancellation of goods received after the 7 working day period will not be accepted and cannot be returned. Goods cancelled within the 7 working day period but not returned or made available for collection by us within the 21 working day period will not be accepted back for return. |
Terms & Policies
